Privacy Policy

Last Updated: October 2026

NoaNet Community Broadband (“NNCB,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide when you visit our website, check service availability, place an order, manage your account, or communicate with us.

This Privacy Policy explains the types of information we may collect, how we use it, and the choices available to you.

Information We Collect

We may collect information you provide directly to us, including:

  • Name
  • Service address and mailing address
  • Email address
  • Telephone number
  • Service plan and order information
  • Account and billing information
  • Communications you send to our sales, billing, or support teams

When you use our website, customer portal, or online ordering tools, certain technical information may also be collected automatically, such as your IP address, browser type, device information, pages visited, and general website usage information.

Service Availability and Online Orders

When you select Check Availability, you may be directed to NNCB’s customer ordering platform to enter your service address, review available services, and place an order.

Information submitted through the ordering process is used to determine service availability, process your request, coordinate installation or activation, establish your account, and provide ongoing service.

Customer Portal and Billing

NNCB provides an online customer portal where customers can manage their account, review charges, make payments, manage payment methods, and enroll in AutoPay.

Payment information is processed through secure third-party payment systems. NNCB does not use payment card information for purposes unrelated to processing payments and managing your account.

How We Use Information

We may use the information we collect to:

  • Determine whether NNCB service is available at your location
  • Process service orders
  • Schedule installation or activation
  • Provide and support your internet service
  • Manage customer accounts and billing
  • Process payments
  • Respond to sales, billing, and technical support requests
  • Communicate important service, maintenance, billing, or account information
  • Improve our website, customer portal, and customer experience
  • Protect our systems and prevent fraud or misuse
  • Meet legal, regulatory, and contractual requirements

We do not sell customer personal information.

Cookies and Website Technologies

Our website may use cookies and similar technologies that help the site function properly, remember preferences, improve performance, and understand how visitors use the website.

Your browser may allow you to block or delete cookies. Some website functionality may not work as intended if cookies are disabled.

Third-Party Service Providers

NNCB uses third-party technology and service providers to support functions such as:

  • Website hosting
  • Customer ordering
  • Customer account management
  • Billing and payment processing
  • Technical support
  • Network operations
  • Email and customer communications

These providers may receive information necessary to perform services on our behalf and are expected to handle that information appropriately.

Links to third-party websites or services are governed by the privacy practices of those providers.

Information Sharing

NNCB may share information when reasonably necessary to:

  • Provide or support your service
  • Coordinate installation or network activation with the applicable public or PUD network owner
  • Process billing and payments
  • Work with contractors or service providers performing services on our behalf
  • Comply with applicable law, regulation, legal process, or governmental request
  • Protect NNCB, our customers, our networks, or others from fraud, abuse, or security threats

We do not share personal information with third parties for their independent marketing purposes.

Data Security

NNCB uses reasonable administrative, technical, and physical safeguards designed to protect customer and website information.

No internet-based system can be guaranteed to be completely secure, but we take reasonable steps to protect information from unauthorized access, loss, misuse, or disclosure.

Data Retention

We retain information for as long as reasonably necessary to provide service, maintain customer and billing records, meet business and operational requirements, resolve disputes, and comply with applicable legal or regulatory obligations.

Your Information

You may contact NNCB if you have questions about information associated with your customer account or believe information needs to be corrected.

Customer account information can also be reviewed through the NNCB Customer Portal.

Children’s Privacy

NNCB services and this website are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through this website.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technology, business practices, or legal requirements.

When changes are made, the updated policy will be posted on this page with a revised Last Updated date.

Contact Us

Questions about this Privacy Policy or NNCB’s privacy practices may be directed to:

NoaNet Community Broadband
Phone: 833-697-3703
Email: sales@noanetfiber.net