Frequently Asked Questions

Select your community and click Check Availability. You’ll be taken to our secure customer portal where you can enter your address, see the services available at your location and place an order.

Pricing varies by community and service level. Select your community and enter your address to see the speeds and pricing available at your location.

NNCB offers straightforward monthly pricing with no data caps, no throttling and no long-term contracts.

In some service areas, a Survey acts as a pre-order when additional fiber construction or an Optical Network Terminal (ONT) is still needed at your property.

A Sign-Up is a complete service order and is generally available when the network and equipment needed to serve your property are already in place.

The process varies by community, and our team will contact you if additional construction or installation is required.

An ONT, or Optical Network Terminal, is the equipment that connects the fiber-optic network to your home or business.

The ONT converts the fiber signal into an Ethernet connection that connects to your Wi-Fi router or other network equipment.

The installation process depends on whether fiber and an ONT are already installed at your property.

If additional construction or an ONT installation is required, the local network owner or its construction partner may complete that work first. Once the fiber connection is ready, NNCB coordinates activation of your internet service.

In some situations, yes. Remote activation may be possible when you already receive service over the local public fiber network, the required ONT is in place and your network configuration supports a remote service change.

The process varies by community and network owner. We recommend keeping your existing internet service active until your NNCB connection has been successfully activated.

Absolutely. NNCB service uses a standard Ethernet connection, so you are welcome to use your own compatible router or mesh Wi-Fi system.

For Gigabit service, we recommend equipment designed to support Gigabit Ethernet and current Wi-Fi standards.

Yes. NNCB offers an optional Nokia Beacon 3.1 Wi-Fi router. It is a basic router designed for smaller homes and spaces.

Customers with larger homes, multiple floors or more complex Wi-Fi needs may prefer their own router or mesh Wi-Fi system.

Wi-Fi performance varies based on your router, device, distance from the router, walls, interference and other factors.

For the most accurate speed test, connect a capable computer directly to your router using Ethernet.

An open-access fiber network allows multiple qualified internet service providers to offer service over shared public fiber infrastructure.

This model creates greater provider choice and competition while maximizing the value of community fiber investments. NNCB provides service exclusively over open-access networks.

NNCB is focused on straightforward fiber internet without unnecessary extras: unlimited data, no throttling, no long-term contracts, clear pricing, the option to use your own router and 24/7/365 technical support.

NoaNet Community Broadband provides communities with another high-quality, affordable choice for internet service over Washington’s public and PUD-owned open-access fiber networks.

Our goal is simple: fast fiber, local service and a fair price while supporting the continued growth of community broadband networks.

A Fiberhood is an area identified by Mason PUD 3 for potential fiber expansion. Fiberhood development is based in part on community interest and participation.

If your address is located in a Fiberhood, additional information about construction and availability will be provided during the ordering process.

NNCB provides fiber internet in portions of Central Stevens County over the TEDD open-access fiber network.

Use Check Availability and enter your address to determine whether your location is currently serviceable.